Shipping & Returns

🚚 Shipping Policy

Thank you for shopping with us! Below is everything you need to know about how and when we deliver your order.

📦 Processing Time

  • All orders are processed within 1–2 business days.
  • Once your order is shipped, you will receive a confirmation email or WhatsApp message with your tracking number.

🌍 Shipping Regions & Delivery Times

Oman (Domestic Orders)

  • Delivery Time: 2–5 business days
  • Shipping Fee: Free for all orders
  • Cash on Delivery (COD): Available

GCC Countries

  • Delivery Time: 5–8 business days
  • Shipping Fee: Calculated at checkout
  • Tracking Provided: Yes

🌐 Other Countries (International Orders)

  • Delivery Time: 7–12 business days
  • Shipping Fee: Calculated at checkout
  • Customs Duties: Buyers are responsible for any applicable import duties or taxes

❗ Delays & Exceptions

While we strive to meet all delivery estimates, please note that:

  • Holidays, weather conditions, or customs delays may impact transit times.
  • You can always track your shipment using our Track Order page.

📬 Still Have Questions?

If your order hasn’t arrived within the estimated time or if you need help, feel free to contact us at:
📧 thefilterom@gmail.com
📱 Or message us on WhatsApp


 

Return & Refund Policy

At The Filter Om, your satisfaction is our priority. If there’s any issue with your H201 Shower Filter order, we’re here to make it right.

🔁 Returns & Refunds

We offer a full refund under the following conditions:

✅ Eligible Reasons for Refund

  • The product arrives damaged or defective
  • The item was lost or misdelivered
  • You received the wrong product

If your situation matches any of the above, you’re eligible for a 100% refund — no questions asked.

📦 How to Request a Refund

Please contact us within 7 days of delivery via:

Include:

  • Your order number
  • A photo or video showing the issue
  • A short description of the problem

We aim to process all valid refund requests within 3 business days.

🚫 Non-Refundable Situations

We currently do not accept returns or refunds for:

  • Change of mind after purchase
  • Used products without any defect

💬 Need Help?

We’re here to help. Feel free to reach out through our contact form or support email anytime

Contact form